FAQ

The SafeTkids FAQ’s  will help provide you with answers to our most frequently asked questions by our customers.

Browse through the knowledgeable below and if you are unable to find an answer to your query please contact us here.

Safety Turtle 2.0

1 – Can I use my kids and Pets on the same system?

Yes

 

2 –  How do I take it to a River / Beach if there is no plug in points?

You need to take a battery pack (please make sure its fully charged) and Plug the base into the batter pack – Please always test the Turtle.

 

3 – What if the unity is Faulty?

The Unit comes with a 12 month Guarantee, any faulty units will be replaced.

 

4 – How do I purchase extra Wrist bands?

Extra wristbands are available to purchase on the site under products or shop.

 

5 – How do I stop the alarm going off after the watch gets wet?

Dry the Turtle on the watch and press the reset button on the base.

 

6 – How far is the maximum distance?

60m

Fly ToT

1 – Is the Fly-Tot approved by the FAA?

The Fly-Tot is not officially approved by the FAA. However, we have talked to regulators and we believe the Fly-Tot does not violate FAA regulations. The Fly-Tot should not be used during takeoff and landing, but during flight, using the Fly-Tot is no different from having a briefcase or carry-on placed in the legroom area.

 

2 – Can you still buckle the seat belt while using the Fly-Tot?

Yes, if the child is lying on one Fly-Tot, the seat belt can be buckled up. If you have two children and one is lying across two Fly-Tots, that child may need to use a seat belt extender to buckle up.

 

3 – Can the Fly-Tot be deflated quickly in case of emergency? What if the life vest under the seat needs to be removed or the Fly-Tot needs to be deflated quickly for other reasons?

We designed the Fly-Tot with a high volume valve so that it can be easily deflated within a few seconds. All you have to do is open the valve and squeeze down on the Fly-Tot to push out the air.

 

4 – Can the Fly-Tot be used in bulkhead seats?

The Fly-Tot was designed for use on standard economy seats. Its dimensions were not designed for bulkhead seats.

 

5 – What is capacity of the Fly-Tot?

The maximum weight for the Fly-Tot is 75kg (165 pounds) and 140cm (4 feet, 7 inches).

 

6 – How fast does the Fly-Tot inflate?

In under 3 minutes. Some people can inflate the entire thing at around 2 minutes.

 

7 – How fast does the Fly-Tot deflate?

In a matter of seconds, just make sure you pull out both valves and squeeze.

 

8 – Shipping

We ship nationwide free of charge

 

9 – What are the dimensions of the Fly-Tot?

The inflated Fly-Tot cushion is 58.5 x 36 x 46 cm and weighs 1.05 kg. The foot pump is 23 x 16 x 14 cm and weighs 0.35 kg.

 

10 – What’s up with the packaging?

We know it’s not the prettiest, but it’s recyclable and reduces waste.

 

11 – Can the Fly-Tot be used if the person in the seat in front of you reclines his/her seat?

Yes! The Fly-Tot is designed to mold into the space, so if the person in front of you sits back, the Fly-Tot will squeeze down with the space. Don’t worry, the Fly-Tot is made of a highly durable material and will be fine in snug spots.

The Fly-Tot is the perfect plane pal for children (and parents!) to get through those long-haul flights! 

What are the Shipping costs?

Free Shipping within 48 hours, excluding weekends.

Can we return if the product is not working?

If unit is under Warranty we will collect the unit and return it once it has been tested.

Do you offer refunds?

There is a no refund policy on our products.